Open Caller IDs in Settings to check existing numbers or choose New caller ID → Bring your own real number.
When you bring your own phone number to Raise More, you must verify that you control it before using it as a caller ID. In the voice-call flow, Raise More shows a code on screen and the provider calls your number. Answer the call and enter that code on your phone’s keypad.
In that voice-call flow, the code is shown in Raise More, not sent by text. Other provider setups can ask you to request a code by SMS or voice and enter it in the app. Follow the delivery method shown in your verification form. The call-specific steps below apply when Raise More displays a code for your phone’s keypad.
Why the verification call might not reach you
A few common reasons the call doesn't come through:
The number was typed incorrectly. A single wrong digit sends the call to a different phone or to nowhere.
The call went to voicemail. You have to answer the call live to enter the code. If it rolls to voicemail, verification cannot complete, and no code is left in the voicemail.
The number can't receive voice calls. Some numbers are texting-only, disconnected, or no longer in service.
It's a VoIP or virtual number. Google Voice, some softphones, and certain business lines don't always handle automated verification calls reliably.
The carrier filtered the call. Carrier-level spam filtering can drop an automated call before it rings.
There is a short delay. The Twilio voice-call flow requests a delay of about 60 seconds before the call starts. Carrier delays can add time. Keep the phone ready and allow a couple of minutes before deciding that no call arrived.
Steps to fix it
Work through these in order. Start with the number and whether you can answer the call live.
Double-check the number. Reopen the add-caller-ID screen and confirm every digit, including the area code. Re-typing the number is the fastest fix for the most common cause.
Be ready to answer live. Have the phone in hand before you start. When the verification call rings, answer it yourself, listen to the automated prompt, and enter the code shown in Raise More on your keypad. Don't let it go to voicemail.
Wait a couple of minutes, then start over. If no call arrives, wait two or three minutes. If it still hasn't rung, start verification again so a fresh call and a fresh code are generated.
Try a different number. If the number is a Google Voice line, an extension, or another VoIP service, try a standard mobile or landline number instead. Those verify most reliably.
Check for carrier blocking. If you have several numbers on the same carrier and none of them ring, the carrier may be filtering automated calls. Trying a number on a different carrier can confirm this.
Make sure the number isn't already verified. If Raise More says it can't start verification (for example, an error asking whether you've already verified this number), the number may already be verified on your account. Check your existing caller IDs list before adding it again.
When to contact support
Reach out to the Raise More support team if:
You've confirmed the number is correct and can receive normal calls, but the verification call still never arrives after several attempts.
You suspect carrier-level blocking and can't verify any of your numbers.
You need to use a VoIP or virtual number that won't verify through the automated call.
When you contact us, include the exact phone number you're trying to verify, the carrier it's on (if you know it), and roughly how many times you've tried. With that, we can look into what happened to the verification call on our provider's side and help get your number cleared for use.
FAQ
Is the code sent by text or by phone call?
In the voice-call flow, Raise More displays the code and you enter it on your phone’s keypad during the automated call. If your setup instead offers SMS or voice code delivery and an in-app code field, follow that form.
The call went to voicemail. Did it leave the code?
No. The code is shown to you in Raise More, not left in voicemail. You need to answer the call live and enter the code on your keypad, so start over and be ready to pick up.
Can I verify a Google Voice or VoIP number?
Sometimes, but these numbers don't always handle the automated verification call reliably. If yours won't verify, try a standard mobile or landline number, or contact support.
How long does the call take to arrive?
The Twilio voice-call flow requests about a 60-second delay before calling. Delivery can take longer. Allow a couple of minutes, then check the number and call screening before starting a fresh request.
I keep getting a code, but entering it doesn't work.
Enter the most recent code shown in Raise More. Each new verification attempt generates a new code, so an older one won't be accepted. Restart the process so the code on screen matches the active call.