Dialer
Dialer Management
34 articles
- How do I pause and resume a calling session?
- How do I set up a call script for my session?
- What do the different call dispositions mean?
- How do I skip a contact during a call session?
- How do I restart a list for a second calling pass?
- How do I measure how productive a call session was?
- What should I do at the end of each call time block?
- How do I go back to the previous contact in a session?
- How do I select my caller ID before starting a session?
- What happens to a contact after I disposition the call?
- How do I choose which list to call in a dialing session?
- How do I dial from my cell phone instead of the browser?
- How does the dialer remember where I left off in a list?
- What audio or microphone setup do I need for the dialer?
- How do I leave a call session without ending it for everyone?
- How do I call a single contact without starting a full session?
- How do I use Auto-advance and Auto-dial in the dialer?Auto-advance and Auto-dial speed up your call sessions by automatically moving to the next contact when you log a call outcome. Configure the mode, trigger dispositions, and optional No Answer…
- Why can't I hear the other person on a call?Audio fixes for the Raise More dialer: check how you joined (browser, Call me, or view-only), allow mic access, set your output device, and unmute.
- Why did my call drop or fail to connect?Common reasons calls drop or fail in Raise More, grouped by your side, the recipient, and the carrier, plus steps to fix them.
- Why do I see an active dialer bar outside the dialer page?The bar means your calling session is still active after you leave the dialer page. It shows a timer, return link, and mute/leave controls for browser calls.
- Why is a contact being skipped in my dialing session?The dialer skips contacts marked Do Not Contact, with no callable or removed number, already reached this pass, or no longer in a dynamic list.
- Why does the dialer say a call needs to be logged before I can advance?The dialer requires a disposition (call result) before advancing so every call is tracked on the contact's profile and in reporting.
- What is pass-through dialing and when should I use it?Pass-through dialing joins a dialer session through your own phone for call audio while the workflow stays on your computer screen.
- How do I handle a wrong number during a call?End the call, choose the Wrong / Disconnected disposition. It logs the call and soft-removes that number so the dialer skips it. Restore anytime.
- How do I end a calling session?
- How do I review a past calling session?
- How do I take notes while I'm on a call?
- How do I record a donation during a call?
- How do I see how many calls I made today?
- How do I leave a voicemail with one click?
- How do I start a calling session?The Dialer feature in Raise More helps you make a call sessions efficiently, ensuring seamless outreach to contacts from your saved lists.
- How do I log call outcomes and notes?This guide walks you to step by step logging in and update information of your call session.
- What happens after a call is finished?Log call outcomes, add notes, and track every interaction to keep your donor history clear.
- How can I reuse a contact list for outreach without affecting past call records?Track call progress with Resume List. Your position is saved based on dialer navigation, not call outcome or interaction.